In today’s increasingly complex and competitive environment, how do you deliver the Quality of Service (QoS) your customers expect, faster and smarter? Kratos provides an end-to-end management solution across your entire operation that automates processes, lowers costs and provides deeper insight into the performance of your own network and your customers’ network.
The unified solution tracks each customer’s services in relation to their SLA requirements by monitoring your entire operation, including the carriers, RF and facility equipment, and the satellite and terrestrial networks. It provides a consolidated view of all of your operations to help you answer key questions.
Quickly determine which customers you should prioritize in response to network problems based on their SLA requirements, thus maximizing profits from your networks. Also, use predictive analytics to get automated advance notification when equipment will exceed its capacity or its nominal operating range to avoid outages before they occur.
The end-to-end management suite is unified by NeuralStar® Service Quality Manager (SQM), which tracks and provides the visual status of customer services and their associated SLAs.
NeuralStar SQM is a service management solution that integrates with our NeuralStar® network management solution for hybrid networks, Compass® for equipment Monitor & Control (M&C) and Monics® for industry leading carrier monitoring, as well as with other third party products.
As a result, NeuralStar SQM can integrate with your existing management and network infrastructure to give you the full capabilities of SLA and end-to-end management, without having to replace any of your current systems.
Imagine a single display where you can manage your entire set of hybrid networks with a complete view of customer services and SLA status.